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Customer website terms of use

Bondi Vet Customer Terms of Use

1. Bondi Vet Global Pty Ltd (ACN 648 039 794) (Bondi Vet, us, we, our) operates a marketplace allowing retailers (Retailer) to advertise products to a person (Customer, you, your) via our platform at (Site) or any other platform we may introduce in the future (together, the Platform). We display Retailers’ products, allowing Customers to order products through the Platform.

2. Your access to and use of the Platform and the data it contains is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained on this page and elsewhere on the Site or the App (Terms of Use).

3. By using the Platform or the services, features or functionality offered through the Platform (Services) you agree to be bound by these Terms of Use.

4. We may amend or update these Terms of Use. The revised Terms of Use will be notified on the Platform and if you do not agree with the amendments you may discontinue using the Platform.


5. Bondi Vet acts as a marketplace to introduce Customers to a Retailer’s products and services. We partner with Retailers to display their products, allowing you to purchase products from them through the Platform. The sale is completed when you place a request for the products (Order), and the Retailer accepts your Order, forming a separate contract between the Retailer and the Customer (Customer Agreement). At this point you will be sent a confirmation (Confirmation). When an Order is processed, the products will be delivered to you by the Retailer or its agent, or made available for you collect.

6. Apart from enabling a Customer to identify potentially suitable products supplied by the Retailer, to the extent permitted by law, Bondi Vet accepts no liability for any aspect of the Customer and Retailer interaction, including the quality or description of goods and services offered by the Retailer.


7. To create an account and use the Platform you must be over 18 years of age.

8. While you are registered with Bondi Vet you must maintain control of your Bondi Vet account. You may not deal with your account (including feedback and associated User ID) in any way (including by allowing others to use your account or by transferring or selling the account or any of its content to another person).

9. At its reasonable discretion, Bondi Vet may refuse to allow any person to register or create an account with Bondi Vet or cancel or suspend any existing account.


10. You agree and acknowledge that use of the Services is at your sole risk.

11.You agree that you will not:

(a) use the Platform, Services or their content for any purpose that is illegal, beyond the scope of their intended use, or otherwise prohibited in these Terms of Use;

(b) compromise the security of the Platform;

(c) use or attempt to use another person’s Platform account without authorisation;

(d) use the Platform, Services or their content in a manner that violates the publicity, privacy or data-protection rights of others;


(e) use the Platform or its content for commercial purposes.


12. The price of products in a Listing on the Platform is inclusive of GST. You agree to pay the purchase price specified in a Listing at the time you place your Order and any applicable delivery and insurance charges based on the option selected by you.

13. You will be notified of any delivery fee prior to submitting your Order.

14. Payment for Orders is made through a third party payments platform. Bondi Vet accepts payment for the Order on the Retailer’s behalf.

15. Prior to Confirmation, the product price and other fees may be subject to change. If the product price and other fees change following Confirmation and you no longer wish to proceed with the Order, we will refund you any monies paid.


16. Product availability, weather and traffic conditions may impact delivery time.

17. The Order will be delivered to the address provided by you or made available for you to collect at the address notified to you.


18. Any request for refunds, repairs or returns will be processed in accordance with applicable law and the refund policy provided by the Retailer. Any refunds will be made using your original payment method.


19. To the extent permitted by law, we have no liability under a Customer Agreement, which is between you and the Retailer.

20. To the extent permitted by law, Bondi Vet, Bondi Vet related entities, or any of their respective directors, officers, employees, contractors or agents make no representation or warranty: ##

(a) as to the accuracy, legality, suitability or reliability of the information contained in the Platform’s content;

(b) the quality or usability of the products advertised for any particular purpose; or

(c) that the Services will be uninterrupted, without delay, error-free or omission-free.

21. Except for liability in relation to breach of any implied condition, warranty or guarantee, including under the Competition and Consumer Act 2010 (Cth), the exclusion of which from a contract would contravene any statute or cause any part of these Terms of Use to be void (Non-excludable Condition), to the extent permitted by law, Bondi Vet specifically disclaims all liability for any loss or damage (actual, special, direct, indirect and consequential) arising out of or in any way connected with any transaction between Customer and Retailer.

22. Except for liability in relation to a breach of any Non-excludable Condition, to the extent allowed by law, Bondi Vet's liability to the Customer is limited to the total amount paid for your Order.

23. Bondi Vet's liability to you for a breach of any Non-excludable Condition (other than a Non-excludable Condition that by law cannot be limited) is limited, at our option, to any one of resupplying, replacing or repairing, or paying the cost of resupplying, replacing or repairing goods in respect of which the breach occurred, or supplying again or paying the cost of supplying again, the services in respect of which the breach occurred.


24. Except for liability in relation to any Non-excludable Condition, the Service is provided on an "as is" basis, and without any warranty or condition, express or implied. To the extent permitted by law, we and our suppliers specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement to the extent allowed by law.


25. By accepting these Terms of Use you agree to the collection, use and sharing of information in accordance with the Bondi Vet Privacy Policy.

26. Further, you agree to comply with all applicable privacy and data protection laws in uploading any data to the Site and you warrant that all relevant consents have been obtained from any identifiable individuals.


27. You grant to Bondi Vet an unrestricted, worldwide, royalty-free licence to use, reproduce, modify and adapt any content and information posted on the Platform for the purpose of including that material and information on the Platform and as required to provide the Service, for the general promotion of the Service and as otherwise permitted by the Terms of Use.


28. If we make any variation to these Terms of Use, we will post them on our Site and notify you if the Terms of Use continue to apply to you at the time of the variation and the variation would be detrimental to you. Each time you place an Order through the Platform you should check these Terms of Use in case there has been any changes.


29. If you have a complaint about the Service please contact us vis our customer service tab.


30. You or we may terminate your account with us at any time. The termination will not affect any current Orders.


31. To the extent permitted by law, these Terms of Use are governed by the laws of Victoria, Australia. You and Bondi Vet submit to the exclusive jurisdiction of the courts of Victoria, Australia.

32. A failure by a party to exercise any right under these Terms of Use will not be considered a waiver of those rights.

33. The provisions of these Terms of Use are severable, and if any provision of these Terms of Use is held to be invalid or unenforceable, such provision may be removed and the remaining provisions will be enforceable.

34. These Terms of Use may be assigned or novated by Bondi Vet. If the assignment or novation is detrimental to you, you may terminate these Terms of Use.

35. These Terms of Use set out the entire understanding and agreement between you and Bondi Vet with respect to its subject matter.