Bondi Vet eGift Card FAQs

Are eGift cards digital or physical?

eGift cards are digital only and can be purchased 24/7 from our website. Once the order has been processed you will receive an order confirmation email with your eGift card details. The card recipient will receive the eGift card via email with instructions on how they can use it.

When will my eGift Card be sent to me?

Your eGift Card will be issued immediately after purchase. If you have not received it, please check your spam/junk folder before contacting customer support.

How do I redeem an eGift Card?

To redeem your eGift Card you will need to enter the card number and PIN in the eGift Card code section at checkout.

How long are eGift Cards valid for?

Bondi Vet eGift Cards expire 3 years after the date of purchase.

I have a question relating to an eGift Card, who can I speak to?

Please submit an enquiry via our Contact Us.

Who do I contact if I haven’t received the eGift Card I purchased?

Please submit an enquiry via our Contact Us.

I have misplaced my eGift Card in my inbox, who do I contact?

Please submit an enquiry via our Contact Us.

I think I entered the wrong email address when purchasing my eGift Card. Who do I contact to update this?

Please submit an enquiry via our Contact Us.

Where can I check my eGift Card balance?

You can check your balance here. You will need to enter the card number and PIN.

Can I choose how much the card is for?

Of course, this way you can customise your perfect gift. Just enter the value when you add the eGift Card to the cart.

Can I write a custom message?

Yes, you are able to do this at the checkout.

Can I return or exchange my eGift Card?

Bondi Vet eGift Cards entitle the holder to an amount of credit within the Marketplace that may be used to purchase goods or services from any seller. Bondi Vet eGift Cards cannot be returned or exchanged for cash.