Bondi Vet Frequently Asked Questions

How do I contact customer service?

You can fill out the online form on the Contact Us page and we will reply to you within 1 business day. The Customer contact centre business hours are 8.00 am – 6.00 pm Monday to Friday (AEST).

Do I need to set up an account to place an order?

You can shop without creating an account, however, registering does have some benefits:

• Track your orders and review past purchases
• Request a return or exchange directly from your account
• Receive exclusive promotions
• Save your address and card details so you can shop more quickly next time

Please note: Emails from us may appear in your junk/spam folder.

I’ve forgotten my password – what should I do?

To reset your password, follow the Forgot Password instructions on the Account Login page. Please note, for security reasons we are unable to send your old password via email.

What happens when we receive a failed delivery attempt notification?

Please contact the freight company or local post office to collect/or arrange a redelivery of the item(s). If you still have issues, please Contact Us via our customer service tab.

Can I change my order before it’s sent out?

If your order has not been dispatched then the seller may be able to change it. Please contact the seller directly who will be happy to help you. Seller details are located by clicking onto the seller’s name beside each product.

If you still need assistance, please Contact Us via our customer service tab.

I have not received an order confirmation

Order confirmations are emailed automatically to the email address provided when processing your order. It may appear in your junk/spam folder. If you have entered an incorrect email address and have not received our Order Confirmation – please contact the seller directly. Seller details are located by clicking onto the seller’s name beside each product.

If you still need assistance, please Contact Us via our customer service tab.

How can I check if a product is in stock?

If an item is in stock our website will display that it is available. If there is no stock the item will not appear. Note: Our sellers do all they can to ensure the accuracy of inventory but from time to time there will be errors. If this occurs, we will do what we can to resolve this problem asap.

Is GST included in the online web price?

All our prices exclude GST.

GST is added to your order, if applicable, at the time of order placement and is confirmed prior to making payment upon checkout.

How can I track my order?

Once your order has been dispatched, the seller will send you an email. You can follow the status of your order using the tracking number provided by the seller. If you are having difficulties, please contact the seller directly. Seller details are located by clicking onto the seller’s name beside each product.
If you still need assistance, please Contact Us. via our customer service tab.

If I only placed one order, why am I receiving multiple parcels?

Purchases are shipped from our sellers, therefore if your order contains items from multiple sellers, they will be shipped to you separately, from different locations.

I’ve received one item, but where’s the rest of my order?

Purchases are shipped from our sellers, therefore if your order contains items from multiple sellers, they will be shipped to you separately, from different locations.

If you still have concerns please Contact Us.

Can I contact the seller, as I have a query about the product?

Yes, you can contact them directly. Seller details are located by clicking onto the seller’s name beside each product.
If you still need assistance, please Contact Us, via our customer service tab.